Contact Us

We'd love to hear from you. Whether you have a question about sizing, need help choosing the right leather, want to track an order, or just want to talk about patina — our team is real, human, and ready to help.

Get in Touch

Customer Support

Email: support@rynvor.com
What we help with: order questions, shipping, returns, exchanges, sizing advice, leather care, warranty claims, wholesale inquiries, press requests, and feedback
Average response time: within 24 business hours
Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)
Closed: Weekends and major public holidays

We read every email ourselves — no outsourced call centers, no automated chatbots. If your question is complex, a real specialist will reply.

Before You Email — Helpful Tips

To save you a round-trip, please include the following in your message:

Your order number (if the question is about an existing order)
The product name or SKU you're asking about
A short description of the issue or question
Photos or screenshots (for defects, shipping damage, sizing issues)
Your country / region (for shipping and duty questions)

The more detail you give us, the faster we can solve it.

What to Expect After You Email

Auto-confirmation — You'll receive an automatic reply within minutes confirming we've received your message.
Human review — A real support specialist reads your email and researches your question.
First response — Usually within 24 business hours. Complex warranty or shipping investigations may take longer.
Follow-up — We may reply with follow-up questions until the issue is fully resolved.

Frequently Contacted Topics

Here are the questions we get most often — you may find your answer instantly:

Sizing: See our FAQ → "Sizing & Fit" section. When in doubt, email us your height, weight, chest, and usual jacket size — we'll recommend a size.
Shipping times: See our Shipping Policy.
Returns: See our Refund & Return Policy. To receive the return address, email us your order number first.
Leather care: See our FAQ → "Leather Care & Patina" section.
Order status: Log into your account, or use the tracking link in your shipping confirmation email.

Social Media

Follow Rynvor for new arrivals, styling inspiration, leather care tips, and customer jacket features:

Instagram: https://www.instagram.com/rynvor__outwear/
TikTok: https://www.tiktok.com/@rynvor_outwear
Facebook: https://www.facebook.com/RYNVOR

DMs on social media are monitored during business hours, but email is always the fastest way to reach us for order-specific issues.

Workshop & Office Visits

Rynvor is a direct-to-consumer online brand. Our workshop and showroom are open by appointment only to ensure we can give every visitor our full attention.

If you'd like to visit, try on jackets in person, or discuss a custom piece:

Email support@rynvor.com with the subject "Visit Request"
Suggest a few dates and times that work for you
We'll confirm within 2 business days

Return Address

When returning a product, always use the RMA address we provide in your return authorization email. We do not publish a return address on this website — it changes periodically, and sending to an old address may mean your jacket gets lost.

To start a return:

Email support@rynvor.com with your order number and reason for return.
We'll reply within 24–48 business hours with an RMA number and the current return shipping address.
Only then should you ship the item back.

Product Feedback

We're always improving. If you have ideas — about fit, leather, new styles, packaging, or anything else — we genuinely want to hear it. Email support@rynvor.com or DM us on Instagram. Every piece of feedback is read by the team that designs your jacket.

Emergency / Time-Sensitive Issues

If your order has a time-critical issue (e.g., a wedding, a trip, a broken zipper on the way to an event), put "URGENT" in the subject line and include: