Refund & Return Policy

At Rynvor, we build men's leather outerwear to last a lifetime — but we also understand that the right fit and the right feel matter. If your jacket isn't exactly what you expected, we've made the return and exchange process as fair and simple as possible. This policy explains what is returnable, how to start a return, and how refunds are issued.

1. Our Promise at a Glance

• 30-day return window from the date your order is delivered
• Items must be unworn, unwashed, and in original condition with all tags attached
• Refunds processed within 3–5 business days after we receive and inspect your return
• Exchanges offered for size swaps on in-stock items
• Made-to-order / customized pieces are final sale (except for defects)
• 12-month craftsmanship warranty on every jacket

2. Return Eligibility

To be eligible for a return, your item must meet all of the following:

1. Returned within 30 days of the delivery date shown on your tracking.
2. Unworn and unused — no signs of wear, odor, perfume, cigarette smoke, pet hair, or deodorant marks.
3. Original condition — clean, dry, unstained, and not altered in any way.
4. All tags, labels, and the branded dust bag are attached / included.
5. Original packaging — return the jacket in its Rynvor box or poly mailer whenever possible.

What "Unworn" Means in Practice

We understand you need to check the fit. "Unworn" does not mean you can't try it on. It means:

• You tried it on indoors over a T-shirt or thin shirt
• You did not wear it outside, to work, or to an event
• No makeup, deodorant, perfume, or cologne transferred to the lining or collar
• No smoke, food, or pet smells have been absorbed into the leather
• The leather has not developed any visible creases, scuffs, or patina

If you're unsure whether your jacket qualifies, email us a photo before sending it back. We'll tell you honestly.

Items That Cannot Be Returned

For hygiene and craftsmanship reasons, the following are final sale:

• Custom-made, made-to-measure, or monogrammed pieces
• Items with altered sleeves, length, lining, or hardware
• Clearance, "Final Sale," or deeply discounted items (typically ≥50% off)
• Gift cards and digital care products
• Items damaged by misuse, accidents, improper storage, or normal wear and tear

3. How to Initiate a Return

Step 1 — Contact Us

Email support@rynvor.com within the 30-day window with:

• Your order number (e.g., RYN-10001)
• The item(s) you wish to return
• The reason for return (fit, too large/small, wrong style, defect, etc.)
• Photos of the item in its current condition (if you have any concerns)

We will reply with a Return Merchandise Authorization (RMA) number and the return shipping address within 24–48 business hours.

Important: Do not send items back without an RMA. Parcels returned without authorization may be refused or delayed. The return address is provided by our support team in your RMA confirmation — please do not ship to any address you find on this website, social media, or old packaging without first receiving an RMA. Return addresses change, and sending to the wrong one means your jacket could be lost.

Step 2 — Pack Your Return

• Fold the jacket carefully and place it in its original dust bag.
• Put it inside the original shipping box or a sturdy outer carton.
• Fill empty space with tissue paper so the jacket doesn't shift in transit.
• Write your RMA number clearly on the outside of the package.
• Include a copy of your packing slip or RMA confirmation inside.

Step 3 — Ship It Back

• Drop off the parcel with the carrier we specify in your RMA email.
• Keep the tracking number and receipt — you are responsible for the parcel until it reaches our returns desk.
• We recommend using a trackable and insured service for high-value items.

Step 4 — Inspection & Refund

Once we receive your return, our team inspects the item within 3–5 business days. We check:

• Condition of the leather (no new scratches, no odor)
• Tags and dust bag are included
• Stitching and hardware are intact
• No signs of wear outside of "tried on indoors"

If approved:

• Refunds are issued to your original payment method.
• Payment processors take an additional 5–10 business days to post the funds, depending on your bank.

4. Who Pays for Return Shipping?

Change of Mind / Wrong Size

If you simply changed your mind, ordered the wrong size, or preferred a different color, return shipping cost is borne by the customer. We will provide a discounted return label where available, or you may use your preferred carrier.

Defective or Damaged Items

If your item arrives defective, damaged, or materially not as described, Rynvor covers both outbound and return shipping. Please photograph the issue first and email us within 48 hours of delivery.

Wrong Item Sent

If we shipped the wrong style, size, or color, we will send the correct item immediately and cover return shipping for the incorrect one. No need to wait for us to receive the wrong item before we ship yours — we'll get it out right away.

5. Refund Details

What Is Refunded

• The full product price of eligible returned items
• Original taxes (where applicable)
• Original shipping cost only if the return is due to our error (defect, wrong item, damaged shipment)

What Is NOT Refunded

• Original shipping charges on change-of-mind returns
• Return shipping label fees (if deducted)
• Any customs duties or import taxes paid on delivery (these are refunded by your local customs authority, not Rynvor)

Partial Refunds

A partial refund may be issued if:

• The item shows clear signs of wear
• Tags, dust bag, or packaging are missing
• The leather has been cleaned, conditioned, or altered
• A return arrives after the 30-day window (case-by-case)

In such cases, we will contact you with a proposed deduction before processing. You may accept or refuse; if you refuse, the item will be shipped back to you at our cost.

6. Exchanges

We want you to get the right fit. Exchanges are available for:

• Size swaps on the same style and color
• Color swaps if the alternate color is in stock

How Exchanges Work

1. Email support@rynvor.com with your order number and the size/color you'd like.
2. We confirm availability and issue an RMA.
3. Return the original item; we ship the replacement as soon as it passes inspection.
4. If the requested size/color is out of stock, we will offer a refund or store credit.

Tip: To avoid waiting twice, many customers simply place a new order while returning the original — this is faster and guarantees stock. You can still use the same RMA to return the original.

7. Defective & Wrong Items

We stand behind the quality of our leather. If your jacket arrives with a manufacturing defect — broken stitching, faulty zipper, torn lining, hardware failure, or a material discrepancy — we will make it right.

Within 30 days of delivery: We offer a free replacement, exchange, or full refund, including return shipping.

After 30 days but within the warranty period: Your item is covered under our craftsmanship warranty. See Section 8 below.

Required evidence:

• Photos of the defect in natural daylight
• A short video showing the issue (e.g., zipper not closing)
• Your order number

8. Warranty — Craftsmanship Guarantee

Every Rynvor jacket is inspected before dispatch. We warrant that, under normal use and proper care:

• No manufacturing defects in materials or workmanship for 12 months from the delivery date.
• Stitching, hardware (zippers, buttons, snaps), and lining are free from defects for the same period.

What the Warranty Does NOT Cover

• Normal wear and tear (scratches, creases, patina development — this is the nature of leather)
• Damage from accidents, spills, rain, heat, improper storage, or unauthorized repair
• Leather cracks or drying caused by failure to condition the hide
• Changes in color that occur naturally as the leather ages (this is patina, a feature, not a defect)
• Cosmetic variations in the hide (natural grain, scars, wrinkles) — these are inherent to genuine leather

If you believe your item has a manufacturing defect, email support@rynvor.com with photos and your order number. We will repair, replace, or refund at our discretion.

9. Returning a Gift

Gifts can be returned for store credit or exchange within 30 days of delivery, provided they meet the eligibility conditions above. To return a gift, you will need:

• The order number (found on the gift receipt or in the purchaser's confirmation email)
• The purchaser's email address

Refunds for gifts are issued as store credit to the recipient — we do not refund to the original purchaser's card without their written consent.

10. Non-Refundable Situations

To keep our pricing fair, we cannot process refunds in the following cases:

• Returns requested after 30 days, unless the item is defective
• Items showing wear, odor, or damage from the customer's use
• Customized / made-to-order pieces (defects excepted)
• Parcels refused at customs to avoid duties
• Returns without an RMA number
• Items damaged by carrier after "delivered" confirmation (we will help file a claim but cannot guarantee a refund)

11. Cancellations

• Orders may be cancelled for a full refund if not yet processed (usually within 24 hours of placement).
• Once processing begins, cancellations are treated as returns.
• Custom orders cannot be cancelled after cutting begins.

12. Contact Us

• Email: support@rynvor.com
• Response time: within 24–48 business hours (Mon–Fri)
• Please include your order number in every email to speed up processing.

To receive the return shipping address, please email us your order number first. We will reply with the RMA number and return address together — do not ship anything before you receive this confirmation.

By purchasing from Rynvor, you acknowledge that you have read and understood this Refund & Return Policy. We reserve the right to update this policy at any time; the version in effect at the time of your order applies.