FAQs

FAQ — Frequently Asked Questions

Welcome to the Rynvor FAQ. Below you'll find answers to the questions we hear most often — about sizing & fit, material & care, shipping, returns, and your account. If you don't see your question here, email us at support@rynvor.com and we'll reply within 24 business hours.

Sizing & Fit
Material & Care
Shipping & Delivery
Returns, Refunds & Exchanges
Product & Materials
Orders, Payments & Account

1. Sizing & Fit

Q1. How do I find my correct Rynvor size?

The best way is to measure yourself and compare with our size chart on each product page. We recommend:

Chest: Measure around the fullest part of your chest, under your arms, keeping the tape horizontal.
Shoulder: Measure from the edge of one shoulder seam to the other (across your back).
Sleeve: From the shoulder seam to the wrist bone.
Length: From the base of your neck / shoulder seam to where you want the jacket to end.

If you're between sizes, size up — jackets should have a little room for a layer underneath.

Q2. Should I size up or down?

Size up if:

You plan to wear thick sweaters, hoodies, or suits underneath
You prefer a relaxed, oversized silhouette
Your measurements fall between two sizes

Size down if:

You prefer a slim, tailored fit
You'll mostly wear it over T-shirts or thin shirts
You want the jacket to hug the shoulders

Pro tip: Our jackets have a slight give that conforms to your body over the first few weeks of wear. A slightly snug fit in the shoulders is normal and will relax with use.

Q3. What if I'm between sizes — what do you recommend?

When in doubt, email us your height, weight, chest, and usual jacket size, and we'll recommend a size personally. Our customers often tell us this is the fastest way to get the right fit.

Q4. How should a jacket fit?

A well-fitting jacket:

Sits squarely on your shoulders — no overhang or tightness across the shoulder seam
Zips/buttons comfortably without pulling
Sleeves end at your wrist bone (or just below)
Hem sits at your waist or hipbone, depending on style
Leaves room for one layer underneath without feeling tight

Q5. Do the jackets stretch over time?

Yes — the material softens and adapts to your body over the first few weeks of wear. Expect:

A slight relax across the chest and shoulders
Cuffs and elbows easing to your movements
Collar and lapels settling in

Q6. Can I get a custom size or customize a jacket?

No. All Rynvor products are ready-to-ship in standard sizes. We do not offer custom sizing, alterations, monograms, or made-to-order production. Each product page lists the available sizes and colors — simply choose the one that fits you best.

Q7. What size should I order if I usually wear [brand]?

Sizing varies between brands. Rather than guessing, compare your body measurements with our size chart. If you share the brand and size you usually wear, we'll help you map it.

2. Material & Care

Q8. What material are Rynvor jackets made of?

Our jackets are crafted from high-quality PU (polyurethane) leather, also known as vegan leather or leather-look material. PU leather replicates the appearance, texture, and feel of genuine leather while offering several advantages: it is more affordable, water-resistant, easy to clean, and does not require animal hides. We do not use genuine animal leather in any of our products.

Q9. Will the material develop a patina like real leather?

No. Unlike genuine animal leather, PU leather does not develop a patina or change color over time. The surface remains consistent throughout the life of the jacket. This means your jacket will look the same years from now as it did the day you received it — no darkening, no color shifts, no uneven wear patterns.

Q10. Do I need to break in a new jacket?

Not really. PU leather is softer and more flexible than genuine leather right out of the box. There's no stiff "break-in" period. Simply wear it and enjoy — the material will naturally relax slightly to your body within the first few wears.

Q11. How do I clean my jacket?

Wipe off dust with a dry or slightly damp soft cloth.
For spots: Use a damp cloth with a small amount of mild soap.
Wipe with a clean damp cloth to remove soap residue.
Pat dry with a towel and let it air-dry.

Never machine-wash, soak, or dry-clean the jacket. Do not use harsh chemicals, bleach, or alcohol-based cleaners.

Q12. Can I wear my jacket in the rain?

Yes. PU leather is more water-resistant than genuine leather. Light rain is no problem. If the jacket gets wet:

Shake off water droplets
Blot with a dry towel
Let it air-dry at room temperature, away from direct heat

Avoid prolonged soaking. For heavy rain, an umbrella is always a good idea.

Q13. Do I need to condition the material?

No. Unlike genuine leather, PU leather does not require conditioning, oils, or balms. This is one of the advantages of PU — it is virtually maintenance-free. Simply keep it clean with a damp cloth when needed.

Q14. My jacket feels stiff — is that normal?

New jackets may feel slightly stiff due to the manufacturing process. This is normal and will soften within a few days of wear. If the material feels excessively stiff or rigid, contact us — it may be a quality issue we can address.

Q15. The color of my jacket changed — is that a defect?

PU leather should not change color over time. If you notice peeling, flaking, or cracking of the surface, this may be a quality defect — contact us within the warranty period. Normal wear at friction points (like cuffs or collar) is not considered a defect.

Q16. How should I store my jacket?

Hang on a wide, padded hanger to maintain the shoulder shape.
Keep in a cool, dry place away from direct sunlight.
Avoid storing in plastic bags for long periods — use a breathable garment bag.
Do not fold for extended periods, as it may cause permanent creases.
Keep some space between garments in your closet for air circulation.

Q17. How do I remove wrinkles?

Hang the jacket in a steamy bathroom for 15–20 minutes, then let it hang to dry. The wrinkles will naturally relax. Do not use a hot iron directly on the material — it can melt or damage the PU surface.

Q18. What should I avoid?

❌ Machine washing or soaking
❌ Dry cleaning
❌ Direct heat (radiators, hairdryers, hot irons)
❌ Harsh chemicals, bleach, acetone, or alcohol
❌ Plastic bags for long-term storage
❌ Folding for long periods (causes permanent creases)
❌ Silicone-based products

Q19. How do I remove a stain?

Oil/grease: Wipe gently with a damp cloth and mild soap.
Water marks: Dab with a damp cloth and let it air-dry.
Ink: Dab gently with rubbing alcohol on a cotton swab — test on an inconspicuous area first.
Dirt: Wipe with a damp cloth and mild soap.

For stubborn stains, a professional cleaner experienced with PU leather may be able to help.

3. Shipping & Delivery

Q20. How long does shipping take?

Processing: 1–3 business days
Standard delivery: 10–25 business days
Expedited: 5–10 business days
Express (DHL/FedEx/UPS): 3–7 business days

See our Shipping Policy for destination-specific estimates.

Q21. Do you ship to my country?

We ship to most countries worldwide. Enter your address at checkout to see available methods and costs.

Q22. How much is shipping?

Shipping cost depends on your destination, package weight, and selected method. It's calculated at checkout before payment. Free standard shipping is automatically applied to orders of $60 USD or more.

Q23. Where is my order?

You'll receive a shipping confirmation email with a tracking number as soon as your order dispatches. Tracking details may take 24–48 hours to activate. You can also log into your account and view "Order History."

Q24. My tracking hasn't updated in days — is it lost?

On international shipments, tracking often jumps from "departed origin" to "arrived in destination country" with no intermediate updates. This is normal. Your parcel is still in transit.

Q25. Will I have to pay customs duties?

Possibly. Duties, import VAT/GST, and brokerage fees are charged by your country and are not included in your order total. You are responsible for these charges. Check with your local customs office for estimates.

Q26. My tracking says "delivered" but I don't have the package.

Please:

Check with neighbors, reception, and mailroom.
Look around your porch, side door, or garage.
Wait 3–5 business days (some carriers mark "delivered" early).
Email us — we'll open an investigation with the carrier.

Q27. Can I change my shipping address after ordering?

If your order hasn't processed yet, email us immediately and we'll try to update it. Once dispatched, we cannot change the address.

Q28. What if my jacket arrives damaged?

Take photos of the box, packaging, and damage within 48 hours of delivery, and email us. We'll arrange a free replacement or refund.

4. Returns, Refunds & Exchanges

Q29. What is your return policy?

You may return unworn, unwashed items with all tags attached within 30 days of delivery. See our Refund & Return Policy for full details.

Q30. How do I start a return?

Email support@rynvor.com with your order number and reason. We'll send an RMA number and the return shipping address. Do not send items back without an RMA.

Q31. Where do I send my return?

The return address is not published on this website. Email us your order number, and we'll reply with the current return shipping address within 24–48 business hours. Sending to an old or guessed address may result in your package being lost.

Q32. Who pays for return shipping?

Change of mind / wrong size: Customer pays return shipping.
Defective / damaged / wrong item: Rynvor pays.

Q33. How long do refunds take?

After we receive and inspect your return (3–5 business days), refunds are issued to your original payment method. Your bank may take an additional 5–10 business days to post.

Q34. Can I exchange for a different size?

Yes — email us with your order number and the size you'd like. Exchanges are free on in-stock items (customer pays return shipping unless the item is defective).

Q35. What items are final sale?

Clearance / "Final Sale" items
Gift cards

Q36. My jacket has a defect — what do I do?

Email support@rynvor.com within 48 hours of delivery with photos and your order number. We'll offer a free replacement, exchange, or refund.

5. Product & Materials

Q37. What material do you use?

All Rynvor jackets are made from high-quality PU (polyurethane) leather. PU leather is a synthetic material designed to replicate the look and feel of genuine leather. It is durable, water-resistant, lightweight, and easy to maintain. We do not use animal leather in any of our products — Rynvor is a vegan-friendly brand.

Q38. Is PU leather environmentally friendly?

PU leather is more environmentally friendly than traditional PVC-based faux leather, as it does not release toxic dioxins. It also does not require animal hides, making it a cruelty-free alternative. While it is not biodegradable, its production uses fewer resources than genuine leather tanning.

Q39. What hardware do you use?

We use quality metal zippers and hardware that are tested for durability. Hardware finishes vary by style and may include antique brass, gunmetal, or silver-tone accents.

Q40. How do I know my Rynvor jacket is authentic?

Every jacket comes with:

A branded Rynvor inner label
A care card with maintenance instructions
Stitching and hardware consistent with our product photos

If you suspect a counterfeit, email us.

Q41. Can I customize my jacket?

No. We do not offer custom sizing, alterations, monograms, or any made-to-order modifications. All products are sold as shown on the product page in standard sizes and available colors. We are a ready-to-ship brand — what you see is what you get.

6. Orders, Payments & Account

Q42. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other local payment methods shown at checkout.

Q43. Can I modify or cancel my order?

If your order hasn't processed (usually within 24 hours), email us immediately. Once processing begins, cancellations are treated as returns.

Q44. Do you offer gift cards?

Yes — digital gift cards are available on our site. They're delivered by email and never expire.

Q45. Do you have a physical store?

We're a direct-to-consumer online brand. Visits are by appointment only — email us to schedule a try-on session.

Q46. How do I care for my jacket long-term?

Wipe clean with a damp cloth when needed, store on a padded hanger in a cool dry place, avoid heat and prolonged sun exposure, and wear it often. PU leather is low-maintenance — no conditioning, no special treatments required.

Still Have Questions?

We're happy to help.

Email: support@rynvor.com
Response time: within 24 business hours
Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)

Include your order number for faster service.

Thank you for choosing Rynvor. Wear it well.