Shipping Policy

Thank you for shopping at Rynvor (www.rynvor.com). We design and build men's leather outerwear to be worn for decades, and we treat every shipment with the same care as the leather we cut. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered, and what to do if anything goes wrong in transit.

By placing an order on our website, you agree to the handling times and delivery terms described below.

1. Order Processing Time

Every Rynvor piece is made from genuine hide and goes through a final quality inspection before it leaves our workshop. Please allow the following processing window before your order is dispatched:

• In-stock leather jackets & vests: 1–3 business days
• Made-to-order / customized pieces (custom size, monogram, special lining): 5–10 business days
• Sale / clearance items: 1–2 business days
• Bundles / gift sets: 2–4 business days

Business days are Monday through Friday, excluding weekends and major public holidays in our warehouse region. Orders placed after 2:00 PM (UTC+8) or on weekends/holidays begin processing on the next business day.

During peak seasons (Black Friday, Cyber Monday, Christmas, and end-of-season sales), processing may extend by 2–5 business days. We will notify you by email if your order is affected.

You will receive a confirmation email the moment your order is placed, and a second shipping confirmation email containing your tracking number as soon as your parcel leaves our facility. If you do not receive a confirmation within 24 hours, please check your spam folder or email us.

2. How Your Order Is Packed

We know leather can be dented, creased, or scuffed in transit. That's why every Rynvor jacket ships in:

• A soft cotton dust bag to protect the hide and allow it to breathe
• Acid-free tissue paper around the shoulders and collar to hold shape
• A sturdy double-walled outer carton (not a flimsy poly mailer, unless your order is a small accessory)
• A care card with your order number and quick leather tips

Please keep the outer box and dust bag if you think you may need to return the item — reusing the original packaging is the best way to protect your jacket on the way back.

3. Shipping Destinations & Methods

We currently ship to most countries worldwide. Available methods, estimated delivery windows, and shipping costs are calculated at checkout based on your delivery address, package weight, and selected carrier.

Business days exclude weekends and public holidays. Delivery times are estimates and begin from the date of dispatch, not the date of purchase.

United States

• Standard: 10–20 business days
• Expedited / Express: 4–8 business days
• Alaska, Hawaii, Puerto Rico: add 3–7 business days

United Kingdom & European Union

• Standard: 10–20 business days
• Expedited / Express: 4–9 business days
• Remote EU islands (Crete, Malta, Azores, etc.): add 5–10 business days

Canada, Australia & New Zealand

• Standard: 12–25 business days
• Expedited / Express: 5–10 business days
• Rural postcodes may require additional sorting time

Rest of World

• Standard: 15–30 business days
• Expedited / Express: 6–14 business days

Remote areas, islands, and countries with limited postal service may require additional transit time. We will contact you at checkout if your address falls into a restricted zone.

4. Shipping Costs & Free Shipping

Shipping fees are based on order weight, dimensions, destination, and the service level you select. The exact cost is displayed in your shopping cart and at checkout before you enter payment details.

Free Shipping Threshold

• Free standard shipping is automatically applied to orders of $60 USD or more (after discounts, before taxes and duties).
• Orders below $60 USD are charged a flat shipping rate calculated at checkout.
• Free shipping defaults to the standard delivery method. If you need faster delivery, you may upgrade to expedited or express at an extra cost.
• The free-shipping threshold applies per order — it cannot be combined across separate orders.

Promotion Terms

• Free-shipping promotions apply only to standard delivery zones and cannot be combined with other discounts unless explicitly stated.
• Promo codes that grant free shipping will only upgrade the method; expedited/express upgrades still cost extra.
• We reserve the right to modify or end free-shipping offers at any time.

5. Order Tracking

Once your order ships, you will receive an email with a tracking number and a tracking link. Please allow 24–48 hours for tracking information to become active in the carrier's system — this is normal, especially for international shipments.

You can also track your order at any time:

• By clicking the tracking link in your shipping confirmation email
• By visiting the carrier's official website and entering your tracking number
• By logging into your Rynvor account and viewing "Order History"

Note: Tracking detail may update in large jumps (e.g., "label created" → "departed origin country" → "out for delivery") on international routes. This does not mean your parcel is lost; it is simply how cross-border scans work. Once your parcel clears customs in your country, local tracking will resume.

6. Customs, Duties & Import Taxes

Rynvor ships internationally. Depending on your country's regulations, your parcel may be subject to:

• Customs duties
• Import VAT / GST
• Brokerage or handling fees charged by the carrier

These charges are the sole responsibility of the recipient (you). They are not included in your Rynvor order total or shipping fee. We have no control over these charges and cannot predict them.

Customs policies vary widely from country to country. For an estimate, please contact your local customs office. If you refuse a parcel to avoid paying duties, the order will be returned to us, and the original shipping cost, return shipping cost, and any customs penalties will be deducted from any refund owed.

Notes by Region

• United States: Orders under $800 USD are generally duty-free, but confirm with CBP.
• United Kingdom: VAT and duties may be collected at checkout or on delivery.
• European Union: Orders may be subject to IOSS VAT collection; duties may apply on parcels above €150.
• Canada: CBSA duties and GST/HST are typically collected by the carrier on delivery.
• Australia: GST may apply on orders above AUD 1,000.

7. Delivery Options & Signature

• Standard delivery: Carriers may leave the parcel in a safe place (porch, side door) if no one answers.
• Signature on delivery: Available for express orders. If you want signature required, please note it at checkout or email us after ordering.
• Leave with neighbor / safe place: Most carriers offer this option; check the tracking page for instructions.
• Failed delivery attempts: Carriers typically make 2–3 attempts before returning the parcel to our warehouse. We will email you if this happens.

8. Delivery Address Accuracy

Please double-check your shipping address at checkout. We are unable to redirect an order once it has entered the shipping pipeline.

• Address corrections before dispatch: Email us immediately with your order number; we will do our best to update the address.
• Address errors after dispatch: We will attempt to intercept the parcel, but this is not guaranteed. If the parcel is returned to us due to an incorrect address, we will contact you to arrange re-shipment at your cost.
• PO Boxes: Some carriers do not deliver to PO boxes. If selected, we may upgrade to a carrier that does, or contact you for a physical address.
• APO / FPO addresses: We can ship to military addresses via standard post; delivery may take 30–45 days.

9. Damaged, Lost or Stolen Parcels

Damaged in Transit

If your Rynvor leather jacket arrives with visible shipping damage, please:

1. Take photos of the outer box, internal packaging, and the damaged product within 48 hours of delivery.
2. Email us at support@rynvor.com with your order number and photos.
3. Do not wear, clean, or alter the item.

We will arrange a replacement or refund after reviewing the evidence.

Lost in Transit

If tracking shows your order was delivered but you have not received it, please:

• Check with your neighbors, building reception, and mailroom first.
• Search around the delivery location (porch, side door, garage).
• Wait 3–5 business days — some carriers mark items "delivered" slightly early.
• Contact us with your order number; we will open an investigation with the carrier.

Carrier investigations typically take 7–21 business days. If the parcel is confirmed lost, we will reship your order or issue a full refund at your choice.

Stolen Parcels

Rynvor is not responsible for parcels marked as "delivered" that are subsequently stolen from your property. We strongly recommend selecting a secure delivery address and, where available, requiring a signature on delivery. We will assist in filing a carrier claim where possible.

10. Weather & Leather Handling Note

Leather is a natural material. Extreme heat, freezing temperatures, and prolonged exposure to rain during transit can temporarily affect the hide. This is normal and reversible once the jacket is conditioned and brought to room temperature. If your leather arrives stiff, discolored, or misshapen from transit, see our Leather Care Guide in the FAQ section, or contact us — we are happy to advise.

Do not:

• Use a hairdryer or radiator to speed up drying
• Put the jacket in direct sunlight to "fix" a water mark
• Spray any cleaner on it before reading our care guide

11. Cancelling an Order

• Orders may be cancelled free of charge if they have not yet entered processing.
• Once an order has been processed, packed, or dispatched, cancellation is treated as a return under our Refund & Return Policy.
• Made-to-order / customized pieces cannot be cancelled after cutting has begun, as the leather is cut specifically for you.

12. Contact Us

Questions about shipping? We are here to help.

• Email: support@rynvor.com
• Response time: within 24 business hours
• Hours: Monday–Friday, 9:00 AM – 6:00 PM (UTC+8)
• Please include your order number in every email so we can assist you faster.

By placing an order with Rynvor, you acknowledge that you have read and understood this Shipping Policy in its entirety.