Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, Apple Pay, and Google Pay.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can also track your order by logging into your account on our website.
Can I modify or cancel my order?
Orders can be modified or canceled within 12 hours of placing them. Please contact us at support@rynvor.com as soon as possible with your order number.
Do you offer gift cards?
We currently do not offer gift cards, but this is something we're working on for the future.
Sizing & Fit
How do I find the right size?
Our jackets follow standard men's sizing. We recommend checking the specific product measurements in the description. If you're between sizes, we suggest sizing up for a relaxed fit or sizing down for a slim fit. For detailed guidance, contact us with your measurements.
Are your jackets true to size?
Most of our jackets are designed with a modern, tailored fit. Moto and biker styles tend to run slightly fitted, while bomber and trucker styles have a more relaxed cut. Check the product description for fit notes.
Do you carry extended sizes?
Our products are available in a range of sizes. If you need a size that's not listed, please contact us — we may be able to help.
Products
What material are your products made of?
Our products are crafted from high-quality PU (polyurethane) leather, also known as vegan leather. PU leather replicates the appearance, texture, and feel of genuine leather while offering enhanced durability, water resistance, and ease of maintenance. We do not use animal leather in any of our products.
Do you offer custom sizes or customization?
No. All Rynvor products are ready-to-ship in standard sizes and colors. We do not offer custom sizing, alterations, or made-to-order production.
How do I care for my RYNVOR product?
- Jackets: Wipe with a damp cloth. Avoid machine washing, soaking, and dry cleaning. Store on a hanger in a cool, dry place away from direct heat.
- Shoes: Use a soft brush to remove dirt. Wipe with a damp cloth. Store with shoe trees.
- Belts: Avoid excessive bending. Wipe clean with a dry cloth.
Are the colors shown accurate?
We make every effort to display product colors accurately. However, actual colors may vary slightly depending on your device's screen settings and lighting conditions.
Shipping & Returns
How long does shipping take?
Orders are processed within 1-3 business days. Shipping time depends on your location and selected method. See our Shipping & Returns page for details.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn with original tags. See our Shipping & Returns page for full details.
Do you ship internationally?
We ship to select international destinations. If your country is not available at checkout, please contact us.
Still have questions?
Contact our support team — we're happy to help.